Sales Condition

Payment

Siccaro accept Dankort/VISA-Dankort, VISA, VISA Electron, Mastercard og JCB. Payment will be withdrawn before shipping.

All amount is in Euro incl. VAT

Siccaro uses an approved payment server, which encrypts all your creditcard data using SSL (Secure Socket Layer) protocol. That means that no one will be able to read any of your information.



Delivery

We ship orders Mondays and Thursdays
Orders placed Monday at 11 am – Thursday at 11 am will be shipped Thursday
Orders placed Thursday at 11 am – Monday at 11 am will be shipped Monday



Warranty

We provide 2 year granted warranty according to common sales law.
Our warranty counts for defects in fabric and/or manufacturing.
Our warranty do NOT provide wear, misuse or improper washing.

Siccaro will cover return costs to a reasonable extent.

Before returning any items please contact:
Siccaro
Kirkevej 10a
DK-4241 Vemmelev
Tlf: +45 26 13 03 05
E-mail: info@siccaro.com

We do not accept any packages sent by COD



Cancellation

We provide 14 days returns for goods bought at our Webshop counted from the day you receive your order.
Return/shipping costs is at your own expence.
Cancellation has to be reported within 14 days of purchase and returning has to be done within 14 days of cancellation.
Please announce the cancellation in an e-mail for info@siccaro.com
You have to make clear that you want to cancel your order. Please fill in the withdrawal form and attach it to your e-mail.

Download withdrawal form here (pdf)



Item condition

By cancellation please return the item in original packaging.
You are only liable for any loss of product value which is caused by other handling of what is needed to determine if the item is suitable in size and colour.
If the product i tested in any other way than above mentioned, we will consider the product as being used and you will therefore only receive part of or none of the amount paid for the product.



Claim

Do you have any complains about a product bought at our Webshop please contact info@siccaro.com



100 day return policy

- Return product purchased 100 days from the date you received goods.

- Returns are on the grounds that you are unsatisfied with the expected performance of the product in accordance with the product benefits that Siccaro advertises. Misuse, negligence and intentional or severe damage of the product do not warrant a refund.

- Please note that Siccaro textiles work at their full potential after 2 washes of the garment or outer fabric eg. FlexDog Mat. Never wash it above 30 degrees as this will ruin the textile fibres, and thus, it's ability to absorb water.

- The price of return postage or shipping will be paid for by the customer.

- Our Risk FREE policy only applies to the first order by any legal entity within the UK and applies only to orders placed on or later than 1st January, 2017 and onward until further notice on this website.

- If multiple products of the same type (eg. WetDog) are purchased, please test and use one of those items to assess whether the product meets expectations. In the event that you are unsatisfied with this first item we will accept it back and grant a refund. We will accept returns of only UNUSED items thereafter.
This means, if you purchase WetDogs for multiple dogs, you can only return ONE USED WetDog. You may return the other WetDogs, however they must be in original packaging, in original condition, with tags on and UNUSED.

- Initial shipping cost will not be refunded by Siccaro.

- Siccaro has the right to change or withdraw this offer at any time.

** Note that you should NEVER let your dog swim in a WetDog or WetDog Hunter and you must remove when your dog is near bodies of water where they are able to go in. Both of these scenarios pose a drowning risk to your dog.